Managing Hospitality Human Resources with Answer Sheet (Ahlei)

Managing Hospitality Human Resources with Answer Sheet (Ahlei)

Details

Author(s)
Jr Robert H Woods, Misty Johanson, Michael S Sciarini
Format
Paperback | 491 pages
Dimensions
180 x 229 x 28mm | 794g
Publication date
09 Jun 2012
Publisher
Educational Institute
Language
English
Edition Statement
5th ed.
ISBN10
0133097129
ISBN13
9780133097122
Bestsellers rank
1,404,897

Description

Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Topics include:

The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right "


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